Sanitary Measures for COVID-19
In light of COVID-19, Querida Costa is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from our warehouses, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves.
Our Delivery Carriers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.
Order Delivery
Orders may currently only be delivered to addresses within the US, Canada and Mexico.
The Order delivery methods which are currently available are set out at checkout. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available.
If you cannot complete checkout because of this legend: "There are no shipping methods available for your cart"
Don't worry we can still fulfill your order. Please email us at info@queridacosta.com What items you are willing to purchase and we will contact you with further instructions. If you would like to contact us by phone please call: +1(619) 952 3543
* Orders placed outside of our working hours (9am-8pm), after the cut-off time, on Fridays, and/or on any national public holidays, will be deemed placed on the first Business day following the Order's submission. Delivery timelines are estimates, order delivery may face delays during promotional activity, sale season and bank holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided by email once your order is confirmed. You will then be able to use the tracking number to track your order or by contacting the customer care team from 10am-9pm on our number +16199523543 or email info@queridacosta.com
Obtain an RMA (Return Merchandise Authorization) by logging into your querida costa.com account. Locate your order and verify the merchandise you are requesting to return.
Please contact Customer Service at info@queridacosta.commentioning your order number and the items you want to return and to request a label (if order is eligible to be returned). We will soon contact you with further instructions and your shipping label.
Carefully pack your return, when possible, use the original shipping box to faciliate your return, include a copy of your original Pack Slip and the Merchandise Return Form.
Once we have received your return we will process your refund.